FAQs
Due to unforeseen damaged goods, we had stock issues from February 1st to March 20th, and many orders experienced delays of up to 2–3 weeks.
Since 20.3.24, we are back to normal shipping times of 2–3 Weeks with an average of 2 weeks, and in few months we are moving to a new warehouse and could deliver the shipments in 7-12 Days shipping.
We apologize for any inconvenience this may have caused.
If you were affected by the delays, please fill out the form below, and our team will help within 24 Hours.
We remain committed to providing top-quality service, and we are always learning is a new business.
Thank you for your patience and understanding.
Shipping times?
Since 20.3.24, we are back to normal shipping times of 6–12 days and in few months we are moving to a new warehouse and could deliver the shipments in 6-12 Days shipping.
Q: Tracking my order?
Once your order has shipped, you will receive an email from us with a tracking number.
You can track your order using this link with the tracking number you received:
https://flyhugz.com/pages/track-order
Q: Currency issue?
Our pricing on the site is in USD, and we process in USD,
If you experienced any issue please contact us with the form below, and we will be able to help you within 24 Hours.
Q: Velcro isn't sticking?
Some customers complain about the Velcro not sticking...
This is because we are using a cover on the Velcro to protect it in the shipment from dust and more.
Once it's arrived, you can simply remove the cover like in the video below and enjoy.
Click Here to view the instructions.
Q: Materials used?
The Pillow is made from hypoallergenic materials, perfect for those with sensitive skin or allergies.
Our pillow features a soft and breathable cotton cover with memory foam fill, providing adjustable support for adult necks.
Q: Where are you located?
We are currently moving our production to the United States and soon can provide 7-12 Days shipping.
What Payment Method Do You Accept?
- Shop Pay
- PayPal
- Google Pay
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- ELO
- JCB
- UnionPay
Extra Information:
Q: What sets FlyHugz® apart?Unlike many travel pillows, FlyHugz® combines ergonomic design with premium materials, ensuring maximum comfort and neck support.
Q: Best way to adjust FlyHugz®?
Position the pillow behind your neck and tighten gently. Adjust until you feel snug and comfortable.
Q: Suitable for long trips?
Absolutely! FlyHugz® is designed for both short commutes and long-haul journeys, providing consistent comfort.
Q: How to clean FlyHugz®?
Use a damp cloth with mild soap to wipe down. Air dry to maintain the pillow's integrity and freshness.
Q: Different FlyHugz® sizes available?
Currently, FlyHugz® comes in a universal size that fits most. It's adjustable for optimal fit.
Q: Use FlyHugz® beyond traveling?
Absolutely! It's perfect for bus rides, extended driving, reading, watching TV, or any activity that requires superior neck support.
Q: FlyHugz® material hypoallergenic?
Yes, it's made from hypoallergenic materials, perfect for those with sensitive skin or allergies.
Q: Is FlyHugz® compact?
Yes! FlyHugz® is lightweight and compact, easily fitting in a backpack or carry-on.
Shipping & Delivery
Q: How does shipping and delivery work?
FlyHugz® orders typically ship within 24–48 hours after purchase and received around 7-12 Business days.
Q: How can I track my order?
If you haven't received a shipping email yet, your order is still being processed.
Please be patient as our fulfillment team works tirelessly to get your order shipped.
You can also track your order from here:
https://flyhugz.com/pages/track-order
Q: Help! I think my order is lost!
Get in touch. We're Here to Help!
Your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you.
Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away.
You can always email us at Support@FlyHugz.com
Q: Can I change my shipping address?
Accidentally put in the wrong shipping address? As long as your order isn't shipped out already, we'll be happy to change the shipping address.
Send us an email with the new order details, and we'll make the modification to your order Support@FlyHugz.com
Q: Do you ship internationally?
Although we started in Chicago, we've been able to expand worldwide and support international markets!
Contact Us:
Address: 443 Broadway, New York, New York 10013, United StatesE-mail: Support@FlyHugz.com
Phone: +1 (938) 902-3331
Working Hours: Monday-Friday: 8am–6pm